Shipping Policy

The short version: Orders are processed in 1–3 business days, and delivery takes 6–12 business days from the day your order ships. You'll get a tracking number as soon as it's on its way.

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Processing Time

Every order is processed, packed, and handed to the carrier within 1–3 business days of being placed.

• Orders placed on weekends or holidays begin processing the next business day
• During high-volume periods (launches, holidays, major promotions), processing may run to the top of that range — we'll note it on the site if things are backed up
• You'll receive an order confirmation email immediately after checkout, and a shipping confirmation with tracking once your order leaves the warehouse

Shipping Time

Once shipped, delivery takes 6–12 business days.

Business days are Monday through Friday, excluding holidays — so at the outer edge, an order can take a little over two weeks from checkout to doorstep. Most arrive sooner.

Total estimated timeline:

Tracking Your Order

• A tracking link is emailed to you the moment your order ships
• Tracking can take 24–48 hours to show movement after you receive it — that's the carrier's first scan, not a lost package
• If your tracking hasn't updated in 5+ business days, email us and we'll investigate with the carrier

Shipping Costs

Shipping costs are calculated and displayed at checkout before you pay. [If you offer free shipping over a threshold, state it here — e.g., "Orders over $XX ship free."]

Where We Ship

We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. [Adjust if you ship internationally — international orders may be subject to customs fees, import duties, and longer transit times, which are the customer's responsibility.]

We're unable to ship to P.O. boxes / APO/FDPO addresses [keep or delete depending on your carrier's capabilities].

Address Changes

Need to fix a typo or change your delivery address? Email us at support@Recline.com as soon as possible. We can usually update an address before the order ships (within the 1–3 day processing window). Once a package is with the carrier, we can't reroute it.

Orders shipped to an incorrect address provided at checkout aren't eligible for a free reshipment — but email us anyway and we'll do what we can.

Late, Lost, or Stuck Packages

• Running late: Carrier delays happen and are outside our control, but if your order exceeds the 12-business-day transit window, email us — we'll chase it.
• Marked delivered but not there: Check with household members, neighbors, and your building's package area first; carriers sometimes scan early. If it hasn't turned up within 2 business days of the "delivered" scan, contact us.
• Lost in transit: If the carrier confirms a package is lost, or tracking shows no movement for 10+ business days, we'll send a free replacement or issue a full refund — your choice.

Damaged on Arrival

If your order arrives damaged, melted, or leaking, email us within 30 days with a photo and your order number. We'll send a replacement or refund you in full — no need to ship anything back. (This is covered in more detail in our Return & Refund Policy.)

Heat Note

Gummies and summer trucks are natural enemies. We package orders to handle normal transit conditions, but if extreme heat gets the better of your delivery, that counts as damaged on arrival — photo, email, replacement. Slightly softened gummies that are otherwise intact are safe to enjoy; pop them in the fridge for 30 minutes.

Subscriptions

Subscription orders follow the same processing and shipping timelines. Your renewal processes on your billing date and ships within 1–3 business days after. Want to adjust your next shipment date so you never run out (or never double up)? You can do that anytime from your account page.

Contact

Email: support@[yourdomain].com Response time: within 1 business day, Monday–Friday

Policy last updated: [8/9/2026. Delivery estimates are not guarantees; carrier performance can vary. The policy in effect on your order date applies to that order.